British Airways apologizes for sending out false flight cancellation emails

What could be more frustrating than your flight being cancelled? And specifically, if you’ve got an email from British Airways stating one; check twice! By error, British Airways has been sending out false flight cancellation emails to thousands of passengers, informing them their upcoming flights were canceled when in fact many of them were not.

False flight cancellation emails

While dealing with a potential pilot strike for three days in September, British Airways has taken a pro-active move of canceling some future flights. The flight cancellation email was only supposed to be sent to customers booked to fly on the days of the strike and presumably on flights that might be affected. But on the contrary, British Airways sent out the email to passengers whose flights would be operating normally, telling them that their flight was canceled and they needed to rebook or fill out the paperwork for a refund. The false email created much chaos leaving thousands of passengers became furious. The fiasco also cost many passengers hundreds of dollars to re-book their flights.

Passengers furious on flight cancellation email
Passengers furious on flight cancellation email

British Airways apologizes

Several hours later, the mistake was compounded. The British airline sent another email telling passengers their original flight had been reinstated. The note saying “We are pleased to tell you that your flight will now be operating as originally planned,” was reinstated. British Airways apologized for the confusion and blamed it on an IT error saying that some customers received an email in error to say that their flight had been canceled on non-strike days. However, the airline has requested those who had re-booked flights to get in touch.

British Airways pilot strike

British Airways Pilot Strike
British Airways Pilot Strike

The British Airline Pilots Association has announced that British Airways pilots would go on strike on Sept. 9, 10, and 27. Perhaps, the first pilots’ strike in the 100-year history of the carrier! The reason for the strike is, of course, over wages. Whereas the BAPA has called the strike a last resort born out of the frustration of having to deal with the management, it has no doubt affected passengers and the airline’s reputation as well. However, the British carrier has offered the pilots a pay raise of 11.5 % over three years, which it considers a fair deal.

 

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